IT Specialist
Company: Tri-Mar Consulting Inc
Location: Albany
Posted on: October 28, 2024
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Job Description:
The IT Specialist Supports the ongoing operation of personal
computing devices, applications, and network resources in the OMH
NYC Field Office\Commissioner's location; ensuring the
standardized, efficient, and reliable operation of the office's
PCs, network, file and print services, and video teleconferencing
environment. Responsibilities include but not limited to:
Monitor/oversee the local technical environment to ensure proper
functioning (e.g. ensure network infrastructure, video conference,
and other local systems are operational.) Work with client agency
to ensure timely incident reporting and service request entry
through ITSM Service Now. Understand the ITS organization in order
to work effectively with ITS Portfolio, Workplace Services, and
Enterprise Operations teams to ensure timely resolution and
appropriate escalation. Support end-user desktop environment and
ensure automated updates of PCs and laptops via central operations
occur. Understand user account and access environment to help
triage and/or resolve access issues. Understand OMH and ITS
Information Security Policies as well as OMH specific regulations
regarding confidential data. Understand ITS procedures relative to
user support, provide direction to agency for submitting tickets,
requesting training and locating resources offered by ITS related
to its services Ensure familiarity and proficiency in technical
support of video conferencing equipment; reach out to ITS
colleagues and/or vendor support (when available) for assistance.
Provide basic 'how to' instruction to users for common desktop
functionality/software issues, and for establishing video
conference calls and use of technology to present or share
information. Collaborate with OMH onsite office staff as necessary
to resolve agency office related support issues that fall under
their purview. Respond to all incoming help calls as they are
received. Provide technical assistance (person-to-person) to all
users. Job Qualification 5 - 7 Years: Candidate is able to work
independently, without assistance and provides guidance to others.
May have an advanced education. 6.5 Years of technical experience
in end-user desktop troubleshooting and support. 6.5 Years of
technical experience with office-wide PC, laptop, network, and
printer/peripheral troubleshooting and support activity. 6 Years of
experience with ticket management software and related procedures
(e.g., ITSM Service Now). 4 Years of experience managing and
prioritizing support calls. 6 Years of experience with Microsoft
Suite of products as well as Desktop O/S. 4 Years of experience
working as a support manager in an IT environment with
responsibility for self-managing and supporting all aspects of IT
within an office setting supporting 75+ staff. 4 Years of
experience in understanding and compliance with confidentiality
related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075). 4
Years of experience in a customer service-related support position
providing direct, in-person technical support to executive-level
clients/customers and administrators. 6 Years of experience
supporting, troubleshooting, and operating video-teleconference
equipment. 2 Years of experience with internet-based teleconference
software support (e.g., WebEx, MS Teams, Zoom). Employment Type:
Full Time Years Experience: 5 - 10 years Salary: $48 - $50 Hourly
Bonus/Commission: No
Keywords: Tri-Mar Consulting Inc, Danbury , IT Specialist, Other , Albany, Connecticut
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