Help Desk Project Coordinator
Company: TEKsystems
Location: Yorktown Heights
Posted on: October 22, 2024
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Job Description:
Description:Our customer has an immediate opening for a
full-time Helpdesk Analyst. In order to be successful in this role,
you will need a good blend of technical aptitude, leadership
ability, commitment to exceptional customer service, and excellent
follow-through. Please note that this is a "hand's on" role.DUTIES
INCLUDE BUT ARE NOT LIMITED TO:--- Under the direction of the IT
Operations Manager, coordinating technology support activities
(including scheduling) of the Help Desk staff tasked with the
efficient/timely delivery of IT services.--- Providing IT support
for issues related to hardware, software, and systems. Diagnose and
resolve issues remotely if appropriate.--- Assigning service calls
to help desk staff/vendors via a ticketing system, insuring that
activities are properly, prioritized, completed, and documented.---
Tracking identified support metrics and regularly reviewing
findings with IT Operations Manager to determine process
improvements, proactive measures to prevent recurring issues, and
improve customer satisfaction.--- Interacting with users in support
of the deployment of new services, the technical education of
users, and the completion of IT projects.--- Preparing technical
documentation and providing training for the
technical/non-technical agency user community.--- Coordinating the
inventory of IT equipment, software, etc, and entering related
purchase orders.--- Conducting research on new technologies,
scheduling department meetings, and interacting with vendors as
appropriate.--- Working with the on site manager to assist with
scheduling and administrative tasks. --- Performing other duties as
assigned.CHARACTERISTICS DESIRED:Self-starter that possesses
initiative, resourcefulness, good judgment, the ability to think
critically, and has a positive can-do attitude. Independent thinker
with collaborative team approach that is passionate about
technology and providing high-level customer service. Highly
organized, efficient, and attentive to detail, with excellent
follow-through. Ability to prioritize and manage multiple tasks at
one time, with accuracy. Strong written/verbal communication skills
and an eagerness to learn new techniques and
technologies.QUALIFICATIONS:--- Working knowledge of a variety of
computer hardware (PC/MAC) and software--- Experience in the
delivery of exceptional customer support while adhering to
IT/Security policies.--- Experience in coordinating the technical
support function of an IT team."NICE TO HAVE":--- ITIL and
management knowledge/certification is a nice plus
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Danbury , Help Desk Project Coordinator, Other , Yorktown Heights, Connecticut
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