Coordinator, Veterinary Services Support
Company: ASPCA
Location: Pawling
Posted on: March 2, 2025
Job Description:
Summary:Are you passionate about helping animals in need and
eager to advance the field of animal welfare? Do you thrive in a
dynamic, complex, highly collaborative environment? If so, the role
of Coordinator, Veterinary Services at the ASPCA's new Recovery &
Rehabilitation Center (R&R Center) in Pawling, NY might be
right for you!The Coordinator, Veterinary Services is responsible
for coordinating medical care for animals housed at the R&R
Center and for providing administrative support to the veterinary
services team. The individual in this role schedules animals for
on-site and off-site medical appointments, liaising with ASPCA
partners in NYC and local specialty veterinarians to provide timely
and efficient services as requested by the ASPCA's
veterinarians.The successful candidate for this role is a clear,
strong, and collaborative communicator with meticulous attention to
detail and record keeping.Recovery & Rehabilitation Center Overview
& Upcoming LaunchThe R&R Center in Pawling, NY, is a unique
program dedicated to providing integrated sheltering, behavioral,
and medical care for canine victims of cruelty. The R&R Center
team works closely with ASPCA teams in New York City to help
animals rescued in partnership with the NYPD.This position has a
target start date of 6/2/2025.Responsibilities:Responsibilities
include but are not limited to:Functional Duties (50%)
- Exemplifies high quality, compassionate care, low-stress
handling, and cross team collaboration
- Maintains excellent working knowledge of veterinary medical
terminology and protocols
- Regularly audits medical needs of the population, identifying
upcoming exams, follow-ups, and procedures
- Works with the Manager, Veterinary Services Staff to schedule
on-site medical procedures effectively and efficiently
- Maintains a clear line of communication with R&R Center
veterinarians, asking clarifying questions and ensuring clear
understanding when communicating with off-site veterinarians
- Develops and maintains strong relationships with veterinary
specialists, establishing mutual trust and respect
- Develops and maintains strong relationships with the ASPCA's
medical teams in NYC, establishing mutual trust and respect
- Communicates openly and effectively with operations and
behavior team members to ensure pre-sedation water, feeding, and
medication restrictions or requirements are clear and carried out
- Hangs appropriate kennel signage to alert all staff to pre- and
post-sedation feeding, handling, and activity restrictions or
requirements
- Communicates special dietary needs and prescription diets
across teams
- Maintains updated master list of animals on special or
prescription diets, medications, or that have activity
restrictions/requirements that is accessible to all staff at all
times
- Gathers and shares information about each animal's handling
requirements prior to the animal being seen by on-site or off-site
veterinarians whenever possible
- Schedules off-site complex or specialty medical procedures with
internal and external partners
- Collaborates with the Coordinator, Transport on safe transfer
of the animal for medical care, sharing driving duties as needed
- Arranges off-site handling assistance from the behavior team
when needed
- Communicates openly with colleagues in other areas, sharing
medical, behavioral, and environmental observations clearly, using
objective language
- Serve as additional communicator between the veterinary team
and non-medical staff, volunteers and fosters, explaining the
medical condition of animals in clear, easy to understand terms
- Assists with humane euthanasia as neededOperational and
Administrative Duties (50%)
- Assists in the creation and maintenance of animal medical
records, including forensic records
- Enters veterinary exam notes and documentation throughout the
day, ensuring records are updated as quickly as possible
- Collects, organizes, scans, uploads and files weekly treatment
sheets as scheduled to maintain up to date medical records
- Organizes, documents, and uploads external veterinary records,
lab results, and imaging as they arrive
- Provides administrative support and coordination of new case
preparation, including scanning and linking records from veterinary
partners, and communicating kennel set ups to the Care & Enrichment
Technicians
- Assists in printing labels for medications and hanging
appropriate medical signage for staff
- Maintains chain of custody and follows procedures and protocols
for forensic evidence storage, transfer, and disposition
- Represents the Veterinary Team on cross-team daily rounds,
collaborating with behavioral and sheltering colleagues to ensure
the welfare of every animal in care
- Collaborates with those carrying out animal transfers to ensure
all pertinent records are sent
- Attend and meaningfully contribute to all relevant R&R
Center and ASPCA meetings
- Accurately track and report time worked, time off, and
work-related expenses
- Responsibly steward R&R Center assetsCore ValuesExemplifies
the ASPCA's Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team - that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for
animalsRequirementsEducation and Work Experience
- High School Diploma or GED required
- Minimum of 2 years of experience working in a veterinary
setting
- Strong understanding of veterinary medical terminology required
- Animal shelter experience preferred
- Fear Free Veterinary certification (approximately 9 hours)
required or completed within 60 days or hireQualifications
- Valid driver's license and ability to pass a motor vehicle
history check demonstrating safe driving
- Ability and willingness to travel up to 10% of the time
- Able to work a flexible schedule, including days, evenings,
weekends, and holidays
- Fluent in the use of MS Word, Excel, PowerPoint; familiarity
with shelter software systems or Salesforce a plus
- Excellent written and oral communication skills
- Able to regularly witness animals suffering medically and/or
behaviorally
- Comfortable with humane euthanasia in theory and in practice
- Displays concern for the safety and well-being of self, animals
and others, especially under stress
- Fosters collaboration by creating strong connections with
colleagues at all levels and in all areas
- Builds strong work relationships based on trust, respect, and
listening to understand
- Freely and generously shares knowledge, skills, and expertise
with others
- Demonstrates genuine interest in the thoughts, ideas, and
expertise of others
- Proactively problem-solves and takes appropriate initiative to
implement solutions
- Flexible; can easily adapt to changes and help others do the
same
- Resilient; bounces back from difficult and disappointing
situations quickly
- Cultivates a climate in which diverse perspectives are
solicited, encouraged, valued, and respected
- Sets a high standard by exemplifying transparency, integrity,
honesty and strong ethical principles
- Unafraid of hard conversations and approaches them openly,
quickly, and kindly
- Views conflict as generative, using disagreement to drive
innovation, improve communication, clarify and articulate values,
and build stronger relationships
- Work takes place in a variety of environments and weather
conditions, including indoor climate-controlled spaces and outdoors
where surfaces may be wet or uneven and extreme heat, cold, or
precipitation is possible
- Work occurs in noisy environments
- Work involves exposure to chemical and biological hazards such
as medications, cleaning products, urine, feces, blood, and sharp
objects
- Ability to work in a physically demanding environment that
requires standing, walking, bending, squatting, and/or kneeling for
extended periods of time
- Ability to lift and carry animals (50 pounds unassisted, 100
pounds with assistance) and equipment, such as food bags, bedding,
and cleaning supplies
- Comfort and ability to handle and restrain animals safely and
humanely, particularly in stressful situations
- Ability to wear appropriate Personal Protective Equipment,
including but not limited to disposable coveralls, respirators or
face masks, and bootiesCompensation and Benefits:Starting pay for
the successful applicant will depend on a variety of factors,
including but not limited to education, training, experience,
location, business needs, internal equity, market demands or
budgeted amount for the role. The target hiring range is for new
hire offers only, and staff compensation may increase beyond the
maximum hiring range based on performance over time. The maximum of
the hiring range is reserved for candidates with the highest
qualifications and relevant experience. The expected hiring salary
range for this role is set forth below and may be modified in the
future.
- The target hiring range for this role is $27.41 - $28.85
hourly.For more information on our benefits offerings,.Stay
Connected - Join Our Talent CommunityIf you are interested in
joining our team but do not see a position listed that fits your
experience or interests, pleaseand stay connected to future
opportunities with the ASPCA.Qualifications:See above for
qualifications details.Language:EnglishEducation and Work
Experience:High School DiplomaOur EEO Policy:The ASPCA is an Equal
Employment Opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
creed, religion, sex, national origin, ancestry, gender, gender
identity or expression, age, marital or domestic partner status,
citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances.Applicants with disabilities may be
entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. A
reasonable accommodation is a change in the ASPCA's standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. Please
inform the ASPCA's People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process.Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances.ASPCA is an
Equal Opportunity Employer (M/F/D/V).About Us:
The ASPCA was founded in 1866 on the belief that animals are
entitled to kind and respectful treatment by humans and must be
protected under the law. As a 501(c)(3) not-for-profit corporation
with more than two million supporters nationwide, the ASPCA is
committed to preventing cruelty to dogs, cats, equines, and farm
animals throughout the United States.The ASPCA is headquartered in
New York City, where we maintain a full-service animal hospital,
spay/neuter clinic, mobile spay/neuter and primary pet care
clinics, a rehabilitation center for canine victims of cruelty,
kitten nursery, adoption center, and two community veterinary
centers.The ASPCA also operates programs and services that extend
nationwide. We assist animals in need through on-the-ground
disaster and cruelty interventions, behavioral rehabilitation,
animal placement, legal and legislative advocacy, and the
advancement of the sheltering and veterinary community through
research, training, and resources.At the ASPCA, we are committed to
fostering a collaborative and compassionate culture and we welcome
all voices to contribute to our lifesaving mission. Our staff
represent a vast array of backgrounds and diversity dimensions,
bringing with them valuable experiences and perspectives. They join
the ASPCA to learn, grow, and continually do their best work on
behalf of animals. We are inspired by our staff, partners, and the
communities we support across the country who work to improve
animal lives. We are committed to diversity, equity, and inclusion
at the ASPCA because it elevates our organizational culture, aligns
with our Core Values, and enables us to move further and faster
toward the ASPCA's vision - that all animals live good lives;
valued by society, protected by its laws, and free from cruelty,
pain and suffering.Applicants that are residents of Colorado: Per
CO Senate Bill 23-058, we cannot generally request or require any
age-related information (i.e., age, DOB, attendance or graduation
dates from an educational institution) on an initial employment
application; this includes any age-related inquiries in the initial
interview. We are permitted to require/request additional
application materials; if those materials contain any age-related
information, an applicant may redact the information before
submitting an initial employment application.
Keywords: ASPCA, Danbury , Coordinator, Veterinary Services Support, Healthcare , Pawling, Connecticut
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